Rosa M. Ramos-Kwok leads the delivery of technology solutions for Consumer & Shared Services Operations Technology. Rosa is responsible for technology involving Enterprise Card Issuance, Retail Lock Box, Item Processing, Cash & Vault Management, Deposit Product Services for both consumer and commercial clients, Collections, Specialty and Horizontal Servicing, Claims, Mortgage Servicing, and Document, Content & Record Services. Additionally, she leads a team responsible for Consumer Anti-Money Laundering (AML) Technology and Global Wealth and Investment Management (GWIM) AML strategy.
Rosa also co-leads the Global Technology & Operations (GT&O) Hispanic-Latino Advisory Council as well as the GT&O Diversity and Inclusion Forum.
Rosa joined Bank of America in February 2014 as the Global Wholesale Bank Chief Technology Officer. Prior to joining the bank, she was the Morgan Stanley Global head of Enterprise Production Management as well as the Americas regional head of Enterprise Infrastructure. Rosa had a 25+ year tenure at Morgan Stanley joining as a trainee and rising through the ranks to become Managing Director. She held roles in Application Development, Infrastructure Management, Risk Management and Production Management. Rosa was also the Chair of the Latino Employee Network.
Rosa has been featured in several publications including Latina Style Magazine and Diversity and Careers Magazine, was recognized as a Trendsetter by Latin Trends magazine, and most recently, Hispanic Engineer and IT Magazine named Rosa as one of the top Latinas in Information Technology. She was recognized as a great mind in Science, Technology, Engineering and Math (STEM) by the Hispanic Engineer National Achievement Awards Conference (HENAAC) organization, was recognized by the Hispanic IT Executive Council (HITEC) as one of the top 100 U.S. based Latinos in Technology (2013, 2014, and 2015) and is a HITEC board member. Rosa is a Senior Leadership Council member of the NY Chapter of the Association of Latino Professionals for America (ALPFA). Rosa is also a member of the Society of Hispanic Professional Engineers (SHPE).
Rosa graduated with a Bachelor of Arts degree from New York University and also attended the Bronx High School of Science.