Highly experienced Design Leader, with over 13 years of experience creating & leading Human Centered Design and Design Research teams. Deep experience in sparking, leading and maintaining innovation at a corporate scale. Extensive knowledge of Design across mobile, web, and other connected device channels. Deep expertise in multiple Human Centered Design approaches, including Design Thinking, Lean, and Agile UX.
Founder of Capital One USERLabs, Capital One’s first User Experience Research Program. Created and led an expansive User Research Program that made design research easy and accessible for everyone at Capital One via a strong curriculum program, technical and operations support, and creation of new design and design research methodologies. Our goal as a team was to drive design innovation at Capital One by removing barriers to getting insights from our customers and designing in a collaborative way. Managed experience design research teams that led user centered design innovation across Bank, Card, Card Partnerships, Small Business, Financial Services and Enterprise.