Chris Hall, vice president and general manager, Customer Experience, Adobe
Chris Hall has been with Adobe since May 2014. As the vice president and general manager for Customer Experience at Adobe, she serves as the primary advocate for customers across all of Adobe’s lines of businesses and products. She leads the continuous drive to improve Adobe’s product, service, and support experiences, and plays a critical role in helping customers achieve value while supporting Adobe’s customer retention efforts. After Adobe merged customer and employee experience teams into one organization in 2016, Chris is also responsible for building customer listening and user experience testing capabilities across the entire company.
Prior to joining Adobe, Chris worked for 20 years as an executive in the publishing and education industries. From 2012 to 2014, she served as a vice president of product management at the Apollo Group ̶ the parent company of the University of Phoenix ̶ where she launched an online marketplace for courseware to facilitate the connection between learners, employers and educators. She worked at WebAssign, an online learning and enrichment solutions provider, from 2007 to 2012. There, she served as vice president of editorial and product development, and led an 80-member team to drive product development planning, roadmaps and execution. She was promoted to chief operating officer during her final year, and assumed day-to-day management of all activities surrounding sales, product, partner relationships, new business ventures, marketing and associated P/L.
Earlier in her career, Chris worked in marketing and editorial management roles at Cengage Learning, The McGraw-Hill Companies, and Wiley. She has a bachelor of science and an MBA from California State University, Fresno. She is a passionate supporter of LGBT rights and an avid sports fan.
Diverse representation is a priority for us. We're proud to say that our Summit speakers are 80% queer women, 50% women of color, 25% Black & Latinx, and 15% transgender and gender nonconforming.