Executive VP Customer Care & Vendor Manage, Google ment Office, Google Consumer Hardware & Services

Cassandra is a pragmatic and focused operations and functional support Business Transformation Leader who transforms organizations, people, processes and system capabilities to drive efficiencies, increase profitability and provide a competitive advantage through strategic planning and execution.

She is recognized for deep end-to-end operations, customer centric and branding knowledge, multi-dimensional capabilities and for her expertise in strategic planning, supply chain, customer service, contact centers, communications and marketing. Cassandra has held top management positions at Visa Inc., AIG, The Home Depot and Federal Express and other Fortune 500 companies.

Cassandra’s current role is VP of Customer Care & Vendor Management Office for Google Devices & Services. She is responsible for managing a global network of contact centers, key strategic BPO partnerships and the management of the vendor portfolio across the Americas, Europe, Middle East and Asia – helping to support Google’s hardware and services business portfolio worldwide. In addition, she has the oversight for the global extended workforce program. She is a member of the Devices & Services Diversity, Equity & Inclusion Leadership Council as the Executive Sponsor for Supplier Diversity & ERG Liaison and serves as the executive sponsor for Google’s Employee Resource Group – Black Googler Network, Women@Google Global Co-Chair and member of Google Black Leadership Advisory Group (BLAG).

Most recently, Cassandra was SVP, Global Customer Care Services for Visa, Inc. Supporting Visa’s global business, Cassandra managed a multi-market network of contact centers with more than 1,300 employees, and strategic BPO partnerships with more than 3,000 employees across the US, Europe, Latin and Central America and Asia.

Cassandra holds a BS degree in Industrial Engineering and a minor in Industrial Psychology from Georgia Tech, a MS degree in Industrial Engineering from the University of Toledo and an Executive MBA from the University of Tennessee.

She has served previously on various boards including Network of Executive Women (NEW), Grady Health Foundation Ambassador Force Executive Board, youthSpark Board of Directors (Board Chair) and Girl Scouts Camp CEO.

Cassandra is a member of Leadership Atlanta Class of 2015, recipient of UPTOWN Magazine’s Corporate Executive Catalyst Award and a member of G100 Women’s Leadership Acceleration Program.

Cassandra is a proud mother and resides in California.

Summits Attended: 2022 SF

Diverse representation is a priority for us. We're proud to say that our Summit speakers are 80% queer women, 50% women of color, 25% Black & Latinx, and 15% transgender and gender nonconforming.