Carla Franklin is a technology and business strategy expert with 19+ years of experience honed at top management consulting firms and her own advisory firm. She is currently a Senior Program Manager at Amazon where oversees operational excellence and improvements to workforce strategies for the company’s global, virtual customer service team. Prior to joining Amazon, Carla was owner and president of Carlin Solutions for 9+ years, through which she provided project management and strategic advisory services in the areas of marketing, operations, digital innovation, data science/AI and mobile application development for leading corporations and public sector agencies.

Carla is also a technology influencer who blogs and speaks frequently on gender and cultural trends in social media and technology. Her topics of focus include women in technology, online safety, and bridging the diversity divide in technology. In the past, she served as a guest technology commentator on the Arise TV network and was selected to speak in 2014 at the SXSW Interactive conference on the topics of Technology and Women’s Empowerment.. In 2012, she was featured as one of Newsweek / The Daily Beast’s Women in the World. Also, Carla was one of 50 women featured on More Magazine’s 2011 “Fierce List” for her fight against cybercrimes in New York State. Her work against online, gender based harassment has been covered by The Daily Beast,,, NPR, Hot97 FM (New York City), AOL’s “You’ve Got” series, HuffPost Live and the CBS Morning show.

In her spare time, Carla is an active volunteer and public speaker. She currently sits on the board of the Daycare Council of New York and the Rutgers University Center for Innovation Education, Big Data Advisory Board. Carla received her B.S. from Duke University, and an MBA from Columbia University School of business. She is currently resides in North Carolina with her husband, three sons and dog Penelope.

Summits Attended: 2020 Debug

Diverse representation is a priority for us. We're proud to say that our Summit speakers are 80% queer women, 50% women of color, 25% Black & Latinx, and 15% transgender and gender nonconforming.